The Importance Of Quality In Tourism

The Importance Of Quality In Tourism Quality service is a management tool that provides companies with a means of monitoring service from the customers perspective. Quality Assurance refers to any planned and systematic activity directed towards providing consumers with goods and services of appropriate quality, along with the confidence that they meet consumers requirements. Quality assurance depend on excellence of two focal points in business the design of goods and services and to control quality during execution of service delivery which is aided by some form of measure and inspection (Evans and Lindsay, 2010). A quality services management system is a result oriented approach. It deals with the service characteristics that really matter to end-users(consumers); it addresses service providers who have tangible results to expose to consumers; it guarantees the customers the high quality of service they can receive during their stay in a lodging and it provides staff with metadology to show commitment to quality serv ices (Reyad, 2005). The concept of quality is widely discussed in hospitality management. In the hospitality industry is defined as the consistent delivery of products and guest services according to standards. Increasingly, Guests are willing to pay more when they visit hospitality properties offering services that meets or exceeds their service expectations. The level of quality service is an important factor in the experience that guests receive during their visits to lodging operations (Hayes, 2011). By creating value for the guests the lodging establishment can manage successfully to retain its guests. Managers must recognize the importance of client retention, since the attraction of a new customer is regarded to be more expensive and time consuming (Reyad, 2005).In an increasingly competitive market, the issue of quality has grown in significance for hotel businesses. This has been influenced by a number of factors, such as the expansion of consumer rights and the alleged emergence of new quality conscious tourists. In addition greater competitiveness has caused hotel companies to be increasingly aware of the importance of quality as a source of competitive advantage (Varvaresos, 2006). The components of quality in the hospitality industry that can be used to develop and implement a quality service system are the following: Consider the guests being served. Determine what the guest desire. Develop procedures to deliver what guests wants. Train and empower staff. Implement revised systems. Evaluate and identify service delivery systems. (Pearson, 2011). Quality self evaluation by the hotel industry (usually through comment cards in the guest rooms or online questionnaires) is very important so that the hoteliers can identify and solve problems. Regular and systematic analysis of evaluation results may lead to a wide range of advantages, amongst them: Measuring the matching degree of customers needs and expectations and comparing the results with perceived quality. Acting as a basis for the strategic process, identifying improvement activities; and Controlling competitiveness in quality with the help of benchmarking (Varvaresos, 2006). Hospitality and tourism services, among others, can be differentiated on the basis of variety offered and the volume of customers processed. This can vary from a high volume operation offering a very restricted range of products and services to a lower volume operation where every customer receives a unique or highly customized service. Another key variable in any key variable in any service operation is the nature of the service contact. High contact has an extra level of social interaction associated with staff, while a low contact service requires the staff to perform largely technical skills. Each requires a different approach with a high level of contact requiring sophisticated social skills training, together with a good level of product knowledge, whereas low level of contact requires simpler customers care and technical training. A low contact service may also be suitable for substitution by information technology or self service. (Laura, 2011) Customer Service (McIntyre-Pike, 1978) Customer service is the essence of the hospitality industry. The importance of customer service in the hospitality industry is stressed in professional courses as well as on the job training modules since aspiring hoteliers, restauranteurs and others in the industry need to be well aware of its significance and implication for successful business operations. Benefits of customer service Under-promise and over-delivery should be the mantra for success. Should be attentive and passionate about customer needs. Build a relationship based on trust and loyalty. This will result in customer loyalty and retention. Feedback of customer service Stay open to suggestions. Understand what is your customers expectations. Place a suggestion box in your hotel reception, cafà ©, air, travel or tourism office. Act upon suggestions to show care. It is essential to understand the importance of customer service in hospitality to make a positive difference to the business by listening and learning. Prompt Service Provide the best service. Ensure customer satisfaction. If customers arent satisfied they will seek satisfaction elsewhere. Convenience The hospitality industry thrives on convenience. If your customer service is missing this essential ingredient, your business wont last long unless you bring about changes that demonstrate your commitment to customer satisfaction. Remember that the service and hospitality industries were built to offer the basics of convenience to customers. Today, as the industry is expanding and the competition is growing, hotel conglomerates are getting innovative and thinking of means to achieve the highest standards in convenience offerings. Value The importance of customer service in hospitality emanates from the principle that the customer needs to be treated with priority, and he should see value in what he gets. If a customer strongly believes he is getting value for the money he is paying, he will keep coming back. On the contrary, dissatisfaction with your customer service will make him turn back an The importance of customer service in hospitality emanates from the principle that the customer needs to be treated with priority, and he should see value in what he gets. If a customer strongly believes he is getting value for the money he is paying, he will keep coming back. On the contrary, dissatisfaction with your customer service will make him turn back and look for value offerings from your competition.

Career Research Essay Essay

Psychology is the study of the human brain, its functions and its behavioral affects to us as humans. This field or specific job always has fascinated me as a child and now as a teenager it still does. Being a psychologist would suit me because it’s an overall interesting field and career path. It is a time consuming, intense and impacted course but as a professional job it meets my standards and requirement. It has good pay, comfortable job place and it is a steady career that is more than useful in just that field with that you are also able to create your own business and grow off your own knowledge and expand as an entrepreneur. Being a professional job and with its extensive education it has a good pay. To be a psychologist you have to obtain a PhD or a doctor of psychology Pys.D. Working for both is a bit costly and may increase student loan debt and other debts one may have. Now to be qualified and licensed you must have either of the degrees, pass the national exam and then sign up to be licensure in state you want to begin practicing. That’s when the whole career changes. Cause now you are able to do what you love and a bonus: paycheck. â€Å"According to the Bureau of Labor Statistics . . . earned between $48,700 and $82,800. . .† (Cherry) that would be the estimated earning of a classified psychologist. With job sometimes paycheck may be unstable and pay may either go down or up but usually after the 5-10 years in the field the income pay may increase. It is also up to put in extra hours or to do part-time if psychologist is willing to give in extra time for patients and clients. I belie ve in the first years it may be difficult because now the debt and loans are being paid off with the first pay checks but later on it will pay off to give a good retirement plan. Also psychologists don’t depend on the government unless you plan on being an industrial organizational psychologist. But if in case a situation so terrible would occur and it would cause instability within field it wouldn’t be hard to find another job that requires the same knowledge because with a PhD you can pretty much move onto other fields, that may or may not pay as well as the actual psychologist get paid but it may pay enough to be considered livable and be classified as middle class. Psychologist career isn’t a government either so you can’t be considered to be a civil servant but some near qualifying jobs that may involve the government may be collaborations with FBI or criminal justice. To become a psychologist it is easy to get a job and establish one but if planning to move out of the state and still want to be practicing the career licensing might be problem. Every state has different requirements and qualifications for the job so you might need to take the national exam a couple of times you plan on moving constantly. Working conditions for a psychologist is a really comfortable and accommodating. Most psychologist are usually self-employed mainly the offices are suited to personal desire and also fit to de-stress patients, mainly a neutral-toned environment to help relieve stress but it all depends on psychologist tastes and practices. Other workplaces may include â€Å"clinics, hospitals, rehabilitation facilities, community and mental health centers† (Bureau of Labor†¦). Or if you want to be a research psychologist working place would mainly be at universities or colleges. As well the working schedule is mainly accommodated around patients and cli ents. It is mainly really flexible depending if you are self-employed or if you work with an employer. Usually the hours are business hours. Since job depends if you are self-employed or employed a day or years may differ. Some days may be short and fast because some patients may be busy on day session or can’t see you on the appointment given. Or you may have a patient who just passed though something on an unexpected day and they may want to set up an unplanned appointment. Also, taking in consideration dates of vacations, holidays and weekends. It all depends on dedication and loyalty psychologist is willing to give for a patients and clients. Something I am willing to give time to help clients at time of need. Psychology is a growing study within colleges today and has been growing for the last few years. Now it is a competitive and impacted field and it is a bit harder to enter the field. To become a psychologist you need to aim for a doctorate (Ph.D.) or a doctor in psychology (Psy.D.). To get proper certification you need to take; year-long internships, pre-doctorate or post-doctorate supervised experience to have what it takes to become certified and licensed. Mainly in this field you don’t have promotions or you don’t have supervisors because once you are fully certified you are your own boss. With this you don’t have to gain other knowledge other than knowledge obtained. You may be able to conduct studies and researches to gain more knowledge to study in depth clients and patients situations more in depth. Some important qualities to have in mind while entering career are â€Å"analytical skills, observational skills, communication skills, patience, people skill s, problem-solving skills and trustworthiness† (Bureau of Labor†¦) skills I have making psychology a perfect, suitable career for me to embrace and consider. With psychology being an extensive career that takes time and dedication and of course the most intense classes in my opinion the study is really interesting. Psychologists mainly study the mental process and the human behaviors by observing, interpreting, and recording how people and humans react to one another in an environment. With patients and clients they want to understand and explain: emotions, feelings, thoughts and behaviors in which they seem to be troubled. In this career a lot of paper work is dealt with. You have to gather information, analyze, and take notes of patients or clients. They have to also make treatment plans and diagnose them with disorders, establish them in asylums or mental institutes or may also refer you to family therapists and/or personalized therapists and counselors. Mainly a psychologist â€Å"they help mentally and emotionally distressed clients adjust to life. . .† (Health Care Salary. . .) something I am willing to do. Even though the job is fun and exciting it also has its own emotional factors into the role played as psychologist. This career may â€Å"depress your emotions for the most part because you are mainly dealing with people who have been through a lot† (Gomez). You may also have to deal with people of all ages so it all may be emotional draining and it may depress your spirits but as a professional one must remain calm and try not to show emotions because you have to be the strongest to help your patient out of whatever mental state they may be in. A regular session may either take place in your own office or in a special room where your patient feels comfortable to unwind and de-stress. It may also take place if your patient is in a clinical institute or under supervision. So all situations are taken into consideration. With this so more reasons psychology and being a psychologist really interests me is the fact if I already have acquired knowledge and this no longer entertains me I am able to move on to another job with the knowledge I have obtained. This field is so diverse with the knowledge obtains mean while or on the pursuit to getting a doctorate. Also if I decided to stay in the job I don’t have to be employed I can also be self-employed and expand my career from there too. The jobs that branch off of the same psychological field are; anthropologist, mental health counselors, market research analysis and these are just a few of the different jobs that branch of it and it is very diverse and something new is obviously in store with this great career if you barely drift off for a bit. With this field you are able to win a lot of rewarding positions. Also it is said that this field is one of the ten to be growing and it’s expected to be a impacted intense career later on in the future. â€Å"Employment of psychologists is expected to grow about as fast as the average† (Psychology Ph.D. . .). This is what’s expected for a few years to come. Career is not at all vigorous nor does it include health so anyone is capable of pursuing this job and career because all that is asked of career is the ability to use reasoning and analyze. Technology also won’t be a problem with in job because a computer or a smart-phone won’t be able to replace this career since technology isn’t so advanced to accurately treat, diagnose and observe an individual. As well all qualities and skills learned in this career can also be recycled to be used in other jobs and positions. This leads to many different job opportunities. If you are an entrepreneur that has soaring high ambitions this road would be perfect to take advantage of the many and multiple opportunities given. With a Pys.D. at hand you are also capable of getting jobs maybe at a higher government position like in government facilities or at a U.S. Department of Veteran Affairs and some of Federal Agencies which may be swung by the economy but as governments job it may have some good civil servant and benefits. But it is mainly possible and more likely to be self-employed. Also jobs as a self-employed employee provide more flexible hours around your own schedule. I believe the psychologist job would suit me well because it is a very broad career that can help me grow as an individual and also help me develop a more successful career. It is also a very interesting study to partake in. even though it may be becoming more than impacted, intensive and competitive it has so many opportunities to offer. The pay for the job is splendid. It is an honest pay for such a fun, interesting career. All the qualities necessary for the job I already have. I just need the education and the proper training and I’m pretty sure I’d be a good psychologist. Within the job you can potentially grow with colleagues that want to pursue the same career and you can be potentially business owners and make a company. This job would also be the perfect fit because I enjoy helping others with their life and emotional health. Also doing research to get to the bottom of whatever is the problem. If I am able to help and save them from themselves then why not. If I am able capable of making them feel better then why not? Since this career is mainly focused around research, analysis, and observation the career is almost to perfect. As well the fact that I am able to recycle my own knowledge to create and start my own business. With this job there are incredible amounts of opportunities that cannot be put down.

Persuasive Speech About Younger Generation - 840 Words

The Younger Generation Purpose: To give a persuasive speech on whats wrong with the younger generation. Thesis: The younger generation is a product of a highly technological environment. I. Introduction A. Hello Im Phillip Nettles. Today Im here to discuss whats the problem with the young generation today. B. You see it all the time and all around you. People can not put the technology down. While walking, driving, waiting, exercising Post-Millenials are glued to technology. They have cell phones and smart-watches. These devices constantly†¦show more content†¦II. Body A. How are we addicted to this online world? 1. Being unable to take a break. a. Have you ever told yourself that you needed to take a break from the internet because its interfering with you setting goals. Teachers across the United States find themselves trying to keep theirs students attention. Students rather turn away from the lesson plan and put their faces into their cell phones. A study by the International Journal of Neuropsychiatric Medicine claims that one in eight Americans are addicted to some sort of online activity. This mean that teenage online addiction might be closer to four in eight people. Many experts and doctors have diagnosed these symptoms as technology addiction. Defined technology addiction is an uncontrollable overuse of technological devices, including smart phones, computers, and gaming systems. With technology evolving so much, its hard for anyone not to be addicted. Take cellphones for instance, before in the 1990s and early 2000s they were basically used for making phone calls. Now people rather text each other on cell phones than call. A cell phone is just like a computer, you can play games and go shopping online. You can browse the internet and gamble. Then theres the many social media apps and dating sites. 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The Art of Atomic Diplomacy

The term â€Å"atomic diplomacy† refers to a nation’s use of the threat of nuclear warfare to achieve its diplomatic and foreign policy goals. In the years following its first successful test of an atomic bomb in 1945, the United States federal government occasionally sought to use its nuclear monopoly as a non-military diplomatic tool. World War II: The Birth of Nuclear Diplomacy During World War II, the United States, Germany, the Soviet Union, and Great Britain were researching designs of an atomic bomb for use as the â€Å"ultimate weapon.† By 1945, however, only the United States developed a working bomb. On August 6, 1945, the United States exploded an atomic bomb over the Japanese city of Hiroshima. In seconds, the blast leveled 90% of the city and killed an estimated 80,000 people. Three days later, on August 9, the U.S. dropped a second atomic bomb on Nagasaki, killing an estimated 40,000 people. On August 15, 1945, Japanese Emperor Hirohito announced his nation’s unconditional surrender in the face of what he called â€Å"a new and most cruel bomb.† Without realizing it at the time, Hirohito had also announced the birth of nuclear diplomacy. The First Use of Atomic Diplomacy While U.S. officials had used the atomic bomb in order to force Japan to surrender, they also considered how the immense destructive power of nuclear weapons could be used to strengthen the nation’s advantage in postwar diplomatic relations with the Soviet Union. When U.S. President Franklin D. Roosevelt approved the development of the atomic bomb in 1942, he decided not to tell the Soviet Union about the project. After Roosevelt’s death in April 1945, the decision of whether to maintain the secrecy of the U.S. nuclear weapons program fell to President Harry Truman. In July 1945, President Truman, along with Soviet Premier Joseph Stalin, and British Prime Minister Winston Churchill met in the Potsdam Conference to negotiate governmental control of already defeated Nazi Germany and other terms for the end of World War II. Without disclosing any specific details about the weapon, President Truman mentioned the existence of an especially destructive bomb to Joseph Stalin, leader of the growing and already feared Communist Party. By entering the war against Japan in mid-1945, the Soviet Union  placed itself in a position to play an influential part in the allied control of post-war Japan. While U.S. officials favored a U.S.-led, rather than a U.S.-Soviet shared occupation, they realized there was no way to prevent it. U.S. policymakers feared the Soviets might use its political presence in post-war Japan as a base for spreading communism throughout Asia and Europe. Without actually threatening Stalin with the atomic bomb, Truman hoped America’s exclusive control of nuclear weapons, as demonstrated by the bombings of Hiroshima and Nagasaki would convince the Soviets to rethink their plans. In his 1965 book Atomic Diplomacy: Hiroshima and Potsdam, historian Gar Alperovitz contends that Truman’s atomic hints at the Potsdam meeting amounted to the first us of atomic diplomacy. Alperovitz argues that since the nuclear attacks on ​Hiroshima and Nagasaki were not needed to force the Japanese to surrender, the bombings were actually intended to influence postwar diplomacy with the Soviet Union. Other historians, however, contend that President Truman truly believed the Hiroshima and Nagasaki bombing were needed to force the immediate unconditional surrender of Japan. The alternative, they argue would have been an actual military invasion of Japan with the potential cost of thousands of allied lives. US Covers Western Europe with a ‘Nuclear Umbrella’ Even if U.S. officials hoped the examples of Hiroshima and Nagasaki would spread Democracy rather than Communism throughout Eastern Europe and Asia, they were disappointed. Instead, the threat of nuclear weapons made the Soviet Union ever more intent on protecting its own borders with a buffer zone of communist-ruled countries. However, during the first several years after the end of World War II, the United States’ control of nuclear weapons was far more successful at creating lasting alliances in Western Europe. Even without placing large numbers of troops inside their borders, America could protect the Western Bloc nations under its â€Å"nuclear umbrella,† something the Soviet Union did not yet have. The assurance of peace for America and her allies under the nuclear umbrella would soon be shaken, however, as the U.S. lost its monopoly over nuclear weapons. The Soviet Union successfully tested its first atomic bomb in 1949, the United Kingdom in 1952, France in 1960, and the People’s Republic of China in 1964. Looming as a threat since Hiroshima, the Cold War had started. Cold War Atomic Diplomacy Both the United States and the Soviet Union frequently used atomic diplomacy during the first two decades of the Cold War. In 1948 and 1949, during the shared occupation of postwar Germany, The Soviet Union blocked the U.S. and other Western Allies from using all roads, railroads, and canals serving much of West Berlin. President Truman responded to the blockade by stationing several B-29 bombers that â€Å"could† have carried nuclear bombs if needed to U.S. airbases near Berlin. However, when the Soviets did not back down and lower the blockade, the U.S. and its Western Allies carried out the historic Berlin Airlift that flew food, medicine, and other humanitarian supplies to the people of West Berlin. Shortly after the start of the Korean War in 1950, President Truman again deployed the nuclear-ready B-29s as a signal to the Soviet Union of U.S. resolve to maintain democracy in the region. In 1953, near the end of the war, President Dwight D. Eisenhower considered, but chose not to use atomic diplomacy to gain an advantage in peace negotiations. And then the Soviets famously turned the tables in the Cuban Missile Crisis, the most visible and dangerous case of atomic diplomacy. In response to the failed Bay of Pigs Invasion of 1961  and the presence of U.S. nuclear missiles in Turkey and Italy, Soviet leader Nikita Khrushchev shipped nuclear missiles to Cuba in October 1962. U.S President John F. Kennedy responded by ordering a total blockade to prevent additional Soviet missiles from reaching Cuba and demanding that all nuclear weapons already on the island be returned to the Soviet Union. The blockade produced several tense moments as ships believed to be carrying nuclear weapons were confronted and turned away by the U.S. Navy. After 13 days of hair-raising atomic diplomacy, Kennedy and Khrushchev came to a peaceful agreement. The Soviets, under U.S. supervision, dismantled their nuclear weapons in Cuba and shipped them home. In return, the United States promised never again to invade Cuba without military provocation  and removed its nuclear missiles from Turkey and Italy. As a result of the Cuban Missile Crisis, the U.S. imposed severe trade and travel restrictions against Cuba that remained in effect until eased by President Barack Obama in 2016. The MAD World Shows the Futility of Atomic Diplomacy By the mid-1960s, the ultimate futility of atomic diplomacy had become evident. The nuclear weapons arsenals of the United States and the Soviet Union had become virtually equal in both size and destructive power. In fact, the security of both nations, as well as global peacekeeping, came to depend on a dystopian principle called â€Å"mutually assured destruction† or MAD. While President Richard Nixon briefly considered using the threat of nuclear weapons to hasten the end of the Vietnam War, he knew the Soviet Union would disastrously retaliate on behalf of North Vietnam and that both international and American public opinion would never accept the idea of using the atomic bomb. Since both the United States and the Soviet Union were aware that any full-scale first nuclear strike would result in the complete annihilation of both countries, the temptation to use nuclear weapons during a conflict was greatly diminished. As public and political opinion against the use or even the threatened use of nuclear weapons grew louder and more influential, the limits of atomic diplomacy became obvious. So while it is rarely practiced today, atomic diplomacy probably prevented the MAD scenario several times since World War II.   2019: US Withdraws from Cold War Arms Control Treaty On August 2, 2019, the United States formally withdrew from the Intermediate-Range Nuclear Forces Treaty (INF) with Russia. Originally ratified on 1 June 1988, the INF limited the development of ground-based missiles with a range of 500 to 5,500 kilometers (310 to 3,417 miles) but did not apply to air- or sea-launched missiles. Their uncertain range and their ability to reach their targets within 10 minutes made the mistaken use of the missiles a constant source of fears during the Cold War era. Ratification of the INF launched a lengthy subsequent process during which both the United States and Russia reduced their nuclear arsenals. In exiting the INF Treaty, the Donald Trump administration cited reports that Russia had been violating the treaty by developing of a new land-based, nuclear-capable cruise missile. After long denying the existence of such missiles, Russia recently claimed the missile’s range is less than 500 kilometers (310 miles) and thus not in violation of the INF Treaty. In announcing the US’ formal withdrawal from the INF treaty, Secretary of State Mike Pompeo placed sole responsibility for the demise of the nuclear treaty on Russia. â€Å"Russia failed to return to full and verified compliance through the destruction of its noncompliant missile system,† he said.